At Rome Conservatories, we respect the privacy of our customers and website visitors. This notice describes what happens to personal information you give us when you browse our website, make an enquiry, request a quotation or arrange work with us.
Who we are
Rome Conservatories is responsible for deciding how your personal information is used and acts as the data controller for the information covered by this notice.
You can contact us at:
Rome Conservatories
Unit 9 Rushacre Enterprise Park
Redstone Road, Narberth
Pembrokeshire, SA67 7ET
Telephone: 01834 869224
Email: enquiries@romeconservatories.co.uk
What information do we collect about you?
The information we need depends on your enquiry and the services you request.
Enquiries and quotation requests
Our website enquiry form asks for your first name, last name and email address. You can also provide a telephone number and a message.
When discussing a project, we may additionally need your property address, the products you are considering, measurements, photographs or other details that help us understand the proposed work.
We use these details to answer your questions, arrange a visit where appropriate and prepare a quotation. You do not have to proceed with a purchase after making an enquiry.
When you become a customer
If you instruct us to carry out work, our records may include:
- Your contact details and installation address.
- Survey findings, measurements and agreed specifications.
- Quotations, contracts and changes you approve.
- Delivery arrangements and installation dates.
- Invoices and payment records.
- Correspondence about the work.
- Relevant guarantee, certification and aftercare information.
We will explain which information is needed to arrange or complete your order. Without essential contact, property or order details, we may be unable to provide the requested service.
How will we use your information?
We use information about you to manage your project from the initial enquiry through to completion and aftercare. This includes discussing suitable products, organising surveys, ordering materials, scheduling installation and keeping you informed.
We also use relevant records to deal with payments, investigate complaints, administer guarantees and meet our accounting or other legal responsibilities.
Technical information associated with website visits and form submissions may be used to diagnose faults, prevent spam and maintain website security.
Our reasons for using personal information
Under UK data protection law, we need a lawful basis for each use of your information:
- Contract: to prepare a quotation at your request, arrange agreed work and deliver our contractual commitments.
- Legal obligation: to maintain records or disclose information where the law requires it.
- Legitimate interests: to answer general enquiries, manage business correspondence, handle disputes and protect our website against misuse. We consider your rights when relying on these interests.
- Consent: where we ask for your permission, including for optional technologies or particular marketing activities.
Sharing your information
Depending on the work involved, we may need to provide relevant information to:
- Surveyors, installers or subcontractors working on your project.
- Product suppliers and delivery companies.
- Certification bodies or guarantee providers, where applicable.
- Businesses providing website hosting, email and IT support.
- Payment providers, accountants, insurers or legal advisers.
- Public authorities where disclosure is legally required.
We limit the information shared to what is needed for the relevant task. Providers handling information on our behalf must follow appropriate instructions and protect it.
We do not sell customer information or provide it to unrelated businesses for their own advertising.
Marketing
Sending an enquiry does not automatically subscribe you to marketing.
If we send promotional emails or text messages, we will obtain consent where required or ensure that an applicable legal exception permits the communication. You can opt out using the instructions in the message or by contacting us.
An opt-out will not stop essential correspondence about work you have requested, payments, appointments or aftercare.
Cookies and website information
Cookies and similar browser technologies support website functions and can remember choices between visits.
Our website stores your cookie preferences in your browser. These preferences remain valid for 365 days unless you change them or clear your browser storage. You can revisit your choices through the website's cookie settings.
Where optional analytics or advertising technologies are enabled, we will explain their use and request permission where required. You can also manage stored cookies through your browser, although blocking some technologies may affect website features.
Website requests may generate technical records containing an IP address, browser information, requested pages and access times. These records help with website operation, troubleshooting and security.
Google services
Our enquiry form uses Google reCAPTCHA to assess whether a submission is likely to be genuine. This service processes technical information and may place a security cookie on your device. If you cannot use the form, you can contact us by telephone or email. Further details are available in Google's reCAPTCHA information.
Our contact page also includes Google Maps. Loading the map establishes a connection with Google and may disclose information such as your IP address and browser details. Google explains its handling of personal information in its Privacy Policy.
Processing information outside the UK
Some technology providers, including Google, may process information in countries outside the United Kingdom. Where we arrange a transfer of personal information outside the UK, we will ensure that the arrangements meet applicable UK data protection requirements. This may involve an applicable adequacy arrangement or appropriate contractual safeguards.
You can contact us using the details on this page for information about relevant overseas processing and the safeguards that apply.
How long do we keep your information?
Retention depends on why a record is needed:
- Enquiry records are reviewed once the enquiry and any agreed follow-up have concluded.
- Project records may be needed during installation and for relevant guarantee, aftercare or dispute purposes.
- Financial records are retained for applicable accounting and tax requirements.
- Security records are kept for the period needed to investigate faults or misuse.
Records that no longer serve a justified purpose are deleted securely or anonymised.
How do we protect your information?
We use organisational and technical safeguards appropriate to the information we hold. These include controlling access to business systems and limiting access to people who need information for their work.
We also expect service providers handling customer information to maintain appropriate security.
Your data protection rights
Depending on the circumstances, you can ask us to:
- Give you access to your personal information.
- Correct inaccurate or incomplete details.
- Erase information where there is no continuing justification for keeping it.
- Restrict particular uses of your information.
- Provide eligible information in a portable format.
You can object to processing based on legitimate interests. You can always object to the use of your information for direct marketing.
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before you withdrew consent.
Contact us using the details above to make a request. We may need to verify your identity before releasing information. These rights have conditions and exceptions, which we will explain where relevant. See the ICO's guidance on privacy information.
Complaints
Please contact us if you are concerned about our handling of your information so that we can investigate.
You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator. Information about submitting a complaint is available on the ICO website.
Changes to this policy
We may revise this notice when our services or information-handling arrangements change. The latest version will appear on this page.
Last updated: 2 October 2026
How to contact us
For privacy questions, complaints or requests concerning your personal information, email enquiries@romeconservatories.co.uk, telephone 01834 869224, or write to our address above.
